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Duty Manager- Auckland

Are you a Duty Manager looking for your next part-time opportunity? If so, read on!

Our client is the southern hemisphere’s only indoor real-snow destination, offering a unique snow sports experience 365 days of the year! Located only 20 minutes north of Auckland, it services the Auckland and Northland region conveniently.

Having experienced one of their busiest winter periods on record, they are looking for a new Duty Manager to join the team.

This Duty Manager assists the General Manager in leading the day to day operations. This role is responsible for guest experience and shift co-ordination. The ideal candidate will need to be comfortable training and coaching staff on an ad-hoc basis as development opportunities are identified. As part of this role, maintaining excellent customer service and customer experience will be the forefront of your purpose.

This is a close-knit team who share a passion for bringing an outdoor experience indoors. The ideal person will be a people person, with an eye for detail and a drive for success. This role is co-ordinated on a rostered basis including in evenings and weekends.


  • Be actively involved in service delivery and facility operation.
  • Lead by example in providing outstanding customer service
  • Oversee all cashiering functions whilst on shift
  • As part of our Management team, you will work closely with our General Manager, Guest Services Manager, Food and Beverage Manager and Director to ensure the smooth running of the facility.
  • Maintain a clean, tidy and safe facility at all times, demonstrating consistently high standards.
  • Onsite First Aider, attending accidents and incidents as required. Accurately documenting all first aider calls.
  • Maintain a full knowledge of all products and specials to ensure all guests receive accurate information.
  • Be instrumental in upholding expectations for performance.

The Ideal Candidate:

  • Minimum 2 years’ Supervisory/Management exp.
  • Strong leadership skills
  • Intermediate Microsoft Office skillset
  • Excellent work ethic and a passion to go the extra mile
  • Must be flexible to work weekends and evenings on a rostered basis
  • Must be able to show initiative and be able to problem solve
  • Must be a confident decision maker and be able to foresee problems before these arise
  • Excellent English written & verbal communication skills
  • Eligibility to live and work in NZ (eligibility to accept a permanent job offer excluding Talent Accredited)

If you match this skillset and you would like to hear more, please get in contact or apply online today! Application date closes 22nd September 2020.

Advertiser Details

Madison Recruitment

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Job Summary

Permanent / Full Time
Hospitality / Travel / Tourism
Management / Supervisor
Date Listed: